We are no longer shipping orders outside of the United States.
Customer service can be reached at Henri Bendel Customer Care
Unused merchandise with price tags attached may be returned within 30 days of purchase.
Monogram items are not valid for return unless damaged.
Items purchased at a discount over 50% are final sale and cannot be returned.
What you'll need: Your order number and email address
- To receive a refund, log into the eShopWorld Returns Service Portal using your email address and order number, and select the items you are returning.
- Print your unique, bar-coded return label from either the Returns Service Portal or your Return Request confirmation email.
- Box up your items with your completed Return form; click here to print a form.
- You are responsible for the cost of any merchandise you wish to return to your return center.
- Choose a prepaid, insured, traceable delivery service.
- We'll send a second email when your package arrives at our Return Center for verification and refund processing. Please note, refunds are subject to verification.
Please allow us up to 14 days to process of your request from the time we receive it.
Gift wrapping and monogram fees and any associated duty and taxes will not be refunded, except when product arrive damaged or incorrect products have been shipped.
About the European Union (EU) Consumer Right of Return and Refund ("Cooling Off Period"):
- You have the right to withdraw from your purchase at any time up to 14 days after you receive your last item. If you wish to do so, visit the eShopWorld Returns Service Portal and select "Cancel Order."
- You are responsible for shipping cost to the EU Return Center.
- We'll cancel all pending backordered items.
- We'll confirm your Cancellation Request with an email; we'll send a second email when your package arrives at our Return Center for verification and refund processing.
- Look for your refund of the merchandise cost, Shipping & Handling and any applicable duties and taxes within 14 business days.
IF AND ONLY IF
- Shopper returns goods because they were damaged, incorrect, or any issue Henri Bendel is responsible for.
- European Union Consumer Right of Return and Refund.
Only available in the following countries;
Austria, Belgium, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Canada.
*Cost of goods, shipping, duties and taxes will be refunded if package is returned as undeliverable (i.e. carrier unable to deliver to address provided.)
These countries are restricted from all shipments: Afghanistan, Antarctica, British Indian Ocean Territory, Bouvet Island, Christmas Islands, Cocos Islands, Comoros, Crimea Region of Ukraine, Cuba, Falkland Islands, French Southern Territories, Heard & McDonlad Islands, Iran, Libya, Mayotte, Myanmar (Burma), Nauru, Niue, Helena, Sao Tome and Principe, Somalia, South Georgia and the South Sandwich Islands, St. Pierre and Miquelon, Sudan, Svalbard Jan Mayen Island, Syrian Arabic Republic, Tokelau, and Western Sahara.
Customer service can be reached at firstname.lastname@example.org