Frequently Asked Questions

Closure Dates

The website will remain open until January 18th at noon. See the list below for location and closure dates.

Closing January 5th

Houston
North Park Centre
Topanga
South Coast Plaza
Old Orchard
Oakbrook
King of Prussia
Lenox Square


Closing January 12th

Forum Shops
The Beverly Center
International Plaza
Town Center at Boca Raton
The Gardens
Fashion Valley


Closing January 14th

The Somerset Collection


Closing January 17th

Flagship


Closing January 19th

The Mall at Short Hills
Walt Whitman
Aventura Mall
Dadeland Mall
The Mall of Millenia
Easton Town Center
Water Tower Place

Warranty

Our one-year limited warranty policy will remain in effect, (this excludes tech accessories, gifts with purchase or final sale items purchased at a discount of 50% or more). Clients will be able to return an item for a full refund or repair a damaged item free of charge for one-year post purchase. Our customer care team will facilitate post-closure. They can be reached via phone at 1-800-HBENDEL or via email Support@Henribendel.com. View our warranty here.

Repairs

Good news: the one-year warranty will cover your repair if you're looking to get something fixed, and the repaired product will be shipped directly back to your home. All repairs covered under warranty will be sent to our preferred repair shop, Rago Brothers. To begin the repair process, please reach out to Henri Bendel Customer Care at 1.800.423.6335 or support@henriBendel.com. If you have questions on whether your merchandise can be repaired, please contact Rago Brothers at www.Ragobrothers.com or 973-539-7949

Gift Cards

Great news! All Henri Bendel gift cards will be accepted online and in store at Bath & Body Works and Victoria's Secret. If you have any questions or concerns regarding your gift card, please reach out to Henri Bendel Customer Care at 1.800.423.6335 or support@henriBendel.com.

Returns

All online purchases should be returned to our Fulfillment center for processing. For all store returns, please contact Henri Bendel Customer Care at 1.800.423.6335 or Support@Henribendel.com.

View Our Return Policy Here

Care Instructions

Our jewelry and hair collections are handmade with nickel-free premium metals, semi-precious stones and other materials of the utmost quality. For best treatment, we recommend storing items individually in a dust bag or pouch, as well as regularly cleaning with a soft solvent-free cloth. While wearing your Henri Bendel jewelry do not expose to water, especially salt-water or chlorinated water. Apply any sprays or creams prior to wear.
Our leather is a natural raw material and should be treated with care.