Return & Payment Policy

HENRI BENDEL POST CLOSURE RETURN POLICY

ONLINE RETURNS

ALL ONLINE PURCHASES SHOULD BE RETURNED TO OUR FULFILLMENT CENTER.


STORE PURCHASES:
A one-time price adjustment will be honored within 10 days of the original purchase. Item must be in stock and available for purchase in Henri Bendel stores at time of price adjustment request to qualify for a price adjustment. Please visit your local store to request a price adjustment. You must have your original receipt present at the time of the adjustment. 

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HOW TO RETURN AN ONLINE PURCHASE BY MAIL (USA ONLY)

In the event that you are not completely satisfied, we will be happy to accept your prompt return. To ensure proper handling of your order, be sure to do the following:

  • Complete the return slip that arrived with your order in its entirety. You may use the pre-paid UPS shipping label enclosed in your order. You are also free to use your own mail carrier to complete your return. If mailing via a method other than the pre-paid UPS shipping label enclosed in your original order, make sure to add delivery insurance and keep the tracking information until your return has been processed.
  • Retain a copy of your receipt for your records until the transaction has been completed.
  • Pack and drop off your merchandise at a mailing center and keep the tracking information until your return has been processed. 
  • Please ship products purchased online to the address below:

ATTN: HENRI BENDEL RETURNS
350 OMEGA PARKWAY
SHEPHERDSVILLE, KY 40165

Online orders returned will be processed within approximately 14-21 business days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

We will do our best to process all returns, however, there may be outstanding cases where we may not be able to offer a refund if the merchandise does not meet return policy requirements. Shipping and handling charges for returned merchandise are nonrefundable unless we have made a shipping error.

HOW TO RETURN A SHOPRUNNER PURCHASE BY MAIL

For items shipped via ShopRunner, customers will need to return items with ShopRunner return label to receive free returns. To obtain your pre-paid return label simply sign in to the My Account section on www.shoprunner.com. ShopRunner members need to follow the retailer's return policies and instructions. Next to each eligible order there is a link to generate a pre-paid return label. Print the label, affix it to your return packaging and follow the rest of the retailer's return instructions. Please remember that only items shipped via ShopRunner are eligible for free returns. If you purchase a non-ShopRunner eligible item from a participating retailer or if you purchase items from any ShopRunner participating retailer prior to joining ShopRunner, you will not be able to obtain a pre-paid return label from us. Please note that ShopRunner free return service does not apply to Aeropost members.

STORE RETURNS

With the original receipt:

  • Within 30 days of purchase: A full refund of the original purchase amount will be credited to the original form of payment. If the original payment was by gift card, a full refund will be issued on either a Victoria’s Secret or Bath & Body Works gift card.
  • Greater than 30 days after purchase: A full refund will be issued on either a Victoria’s Secret or Bath & Body Works gift card.

Without a receipt:

  • A refund for the lowest selling price will be issued in the form of a Victoria’s Secret or Bath & Body Works gift card.

With a gift receipt:

  • A refund will for the amount on the gift receipt will be issued in the form of a Victoria’s Secret or Bath & Body Works gift card.

Final Sale:

  • Items purchased with monogram or embroidery, are final sale and cannot be returned. All sale at or over 50% off are considered final sale and cannot be returned. Gift Cards and E-Gift Cards are considered final sale as well.
  • Gift cards and E-gift cards cannot be returned and will be redeemable online and in stores at Victoria’s Secret and Bath & Body Works.TERMS AND CONDITIONS APPLY TO GIFT CARDS.

HOW TO RETURN AN INTERNATIONAL PURCHASE

For all inquiries on International orders, please click here.

 to place an order. Event Registration Gift Card prices are fixed based on event registration amount. You are encouraged to use your Event Registration Gift Card during event hours, but it does not expire. If you have any questions about your purchase, call 1-800-HBENDEL (1-800-423-6335) TDD/TTY: 1-877-215-5245. Please refer to your order number when calling or emailing. TERMS AND CONDITIONS APPLY TO GIFT CARDS.

Gift cards are issued by Henri Bendel and are redeemable for merchandise only at Henri Bendel stores and henribendel.com and will only be redeemed for cash if the total gift card balance is less than $10. Your gift card may not be used for payment on any credit card account, to purchase another gift card or toward previously purchased merchandise. If your card is lost, stolen or destroyed, Henri Bendel may replace it if you provide the card number. Replacement value will be the value of the card at the time Henri Bendel receives your report of loss, theft or unauthorized use. Your card carries no expiration date. Under new federal law gift card amounts cannot exceed $2,000 per card. No more than $10,000 worth of gift cards can be issued in the same day to any one person. Gift cards are not returnable or refundable. All gift cards are final sale.

USING A PROMOTIONAL CODE

In order to take advantage of a Henri Bendel promotion, you must enter the promotional code in the space provided on the Checkout page and click the “Apply” button. Promotional codes are case sensitive. The value of the promotion will either be applied to your order subtotal, or to will appear on each discounted item in your cart.

PROMOTIONAL CODES

Full-priced merchandise must total the order minimum required to qualify for the promotion prior to the application of taxes and fees. Free shipping offers are valid on ground shipments anywhere in the 48 contiguous United States. Gift cards, gift wrap, Monogram & Embroidery fees, shipping & handling and taxes do not qualify toward offer eligibility. Offer subject to adjustment due to returns, cancellations and exchanges. Price adjustments on previously purchased merchandise are not available. Offers valid on full-priced merchandise only unless otherwise indicated. Limit of one promotional code per order. Discount cannot be combined with any other offer. Not valid on store purchases unless otherwise indicated. Offers may be modified or discontinued at any time without notice. Excludes sale, beauty items, gift cards, the Martini Trunk, and individual merchandise priced over $5,000 unless otherwise indicated.

SALES TAX

Sales tax will be added to orders shipping to the following states where we have Henri Bendel store locations: California, Florida, Georgia, Illinois, Kentucky, Michigan, New Jersey, New York, Nevada, Ohio, Pennsylvania, Texas and Virginia. Sales tax will be collected on applicable items in these states by shipping address and jurisdiction. Please note that tax calculations are based on the state of the shipping address on your order. Shipments to any other state will not include tax.

EMAIL SIGN UP 15% OFF AND FREE SHIPPING POLICY

Enter your unique promotion code at checkout to redeem. Offer valid on full-priced merchandise only. Offer subject to adjustment due to returns, cancellations and exchanges. Price adjustments on previously purchased merchandise are not available. Discount cannot be combined with any other offer.

Free shipping available on ground shipping orders within the contiguous US. Some restrictions apply. Merchandise must total order minimum of $50.00 prior to taxes and fees. Gift cards, gift box fees, shipping & handling and taxes do not qualify toward offer eligibility. Offer subject to adjustment due to returns, cancellations and exchanges. Price adjustments on previously purchased merchandise are not available. Discount cannot be combined with any other offer. Offer may be modified or discontinued at any time without notice.

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