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We collect personal information directly from you to do all the things typically associated with Web sites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, responses to survey questions and sizing information.
This information is collected at various places: for instance, when you check out with your online order; subscribe to catalogs and email offers; participate in surveys; enter contests or sweepstakes; or interact with special-event or program offers.
We collect information about you and, if you provide it, we collect information about those you know. For example, we collect your gift recipient's contact information to process your gift orders. We may use information we collect about you and those you know to do things like:
We evaluate and select third-party service providers to help us provide certain features on our site and analyze our visitors’ site and purchase preferences. The following provides more information about these service providers.
We contract with third-party advertising companies to deliver tailored online display and banner advertising to you on other Web sites. To serve this advertising, these third party companies place, use, or rely on technology, such as cookies and clear gifs, as customers interact with us through our Web sites and interact with other Web sites. Once this information is gathered, it helps us select tailored ads for placement on these other Web sites, based upon a customer’s shopping history and experience with us. These companies also provide information to us which we, in turn, use to gauge how effective our ads are.
For information about opt out programs that these third party advertising companies participate in, and the effect of opting out, click the following: NAI Opt Out click here and DAA Opt Out—click here (you'll then leave this site for centrally managed online sites where you may specify your preferences under those programs). You can also click the preference icon that may appear on some of our advertising served through use of these technologies. You should also note that our systems may not recognize “Do Not Track” headers from some or all browsers.
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We don't endorse or generally have any affiliation with these third parties. And we don't control and aren't responsible for their Web practices. Whether the third-party content appears within our Web environment (like a map frame), or you leave our Web site for another site to view it, those service provider's terms, conditions, and privacy policies govern your online experience (unless there's a conspicuously posted statement that says otherwise). Please view their terms of service and privacy policies if you have any question about their practices.
We may also share the information described in this policy, like postal and email address, customer preferences, and purchase history within our corporate family so that our affiliates or affiliated brands may market to you. They include, among others, such brands as Victoria’s Secret (including Victoria’s Secret PINK), Bath & Body Works, La Senza, and White Barn.
We use third-party "back-office" contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, monitor site activity, serve surveys and provide analysis from the surveys when combined with website use, maintain databases, administer and monitor emails, administer and send mobile messages, serve ads on this and other Web sites as described above, and provide consulting services. Contractors may also assist us in hosting microsites and mobile Web sites where you may provide personal information about you and others you know; and where they may observe information about you in the same way as described above (see What personal information is collected at our Web site, and how is it used?).
We may disclose specific information about our Web-site visitors if we have a good-faith belief that it's necessary or authorized under the law to protect our customers, the public, or our business.
In the event we sell or transfer all or a portion of our business assets, including a brand or line of business, or acquire another business entity or are involved in a corporate reorganization or other change of control, consumer information may be shared and may be one of the business assets that is transferred as part of the transaction.
If you make an online purchase or sign up to receive email, you may receive Henri Bendel email. You may stop future delivery of these emails by following the removal instructions located at the bottom of each commercial email or by completing the removal from email form Here. Opting out of any of these emails will not stop operational or transactional messages such as email confirmations of your online orders, or customer service communications from Henri Bendel. We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we'll share your email address with the specific third party in question. Please review their privacy policies to see how they treat your personal information.
If you would like to change your address or reduce your Henri Bendel Catalog mailings, please update your address in the My Account section. If you no longer wish to receive our catalogues, please call 1 (800) HBENDEL.
If you don't want your contact and purchase information shared between our affiliates for marketing purposes, please call 1 (800) HBENDEL to make a request.
We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing- and shipping-related information, and other account information, by emailing us at Support@Henribendel.com.
We do not knowingly collect or maintain information provided by children under the age of 13.
This Web site has the following types of security measures: limited access data-centers, firewall technology, and(for our e-Commerce pages on this Web site or other sites through which you may place orders) secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information while it’s being transmitted over the Internet. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
Our Associate Vice President (AVP) of Legal and Compliance Services administers this policy. You may write to this person at:
Legal & Compliance Services
L Brands, Inc.
3 Limited Parkway
Columbus, OH 43230
This Privacy Statement is effective December 23, 2013.