Return & Payment Policy
Subject to the terms of this return policy, unused merchandise in original condition, with price tickets attached, that was purchased in store may be returned to any Henri Bendel store location. Unused merchandise in original condition, with price tickets attached, that was purchased on Henri Bendel.com may be returned by mail or to any Henri Bendel store location for a refund (excluding shipping and handling charges). Please visit our STORE LOCATIONS page for a complete store listing.
- With the original receipt:
- Within 30 days of purchase: A full refund of the original purchase amount will be credited to the original form of payment. If the original payment was by gift card, a store credit will be issued.
- Greater than 30 days after purchase: A store credit will be issued for the original purchase amount.
- For all returns with the original receipt, all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at time of purchase will be prorated and applied to the amount of refund or credit.
- Without a receipt:
- A store credit will be issued for the lowest selling price of the item factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
- With a gift receipt:
- A store credit will be issued for the amount on the gift receipt. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at time of purchase will be prorated and applied to the credited amount.
- Final Sale:
- Items purchased with monogram or embroidery, are final sale and cannot be returned. All sale at or over 50% off are considered final sale and cannot be returned. Gift Cards and E-Gift Cards are considered final sale as well.
- Gift with Purchase and Promotions:
- When returning an item that included a free gift, please be sure to include the free gift with the return or the refund amount will be adjusted to deduct the retail price of the free gift.
- In-store cash returns over $150 will likely require a mail check.
- Gift cards and E-gift cards cannot be returned and will only be redeemed for cash if the total gift card balance is less than $10. TERMS AND CONDITIONS APPLY TO GIFT CARDS.
- PayPal orders purchased online must be returned via mail in order to receive a full refund to your PayPal account. PayPal orders returned in stores are eligible for store credit or exchange only.
PRICE ADJUSTMENT POLICY
A one-time price adjustment will be honored within 10 days from the date you place your order. Online sale price must be for the same style, color, and size as the product originally purchased. To receive a price adjustment, please gather your order number, the item number for the product, and the online sale price on HenriBendel.com and contact Henri Bendel Customer Care by phone at 1-800-HBENDEL (1-800-423-6335), TDD/TYY; 1-877-215-5245 or by email at Support@Henribendel.com
A one-time price adjustment will be honored within 10 days of the original purchase. Item must be in stock and available for purchase in Henri Bendel stores at time of price adjustment request to qualify for a price adjustment. Please visit your local store to request a price adjustment. You must have your original receipt present at the time of the adjustment.
HOW TO RETURN AN ONLINE PURCHASE BY MAIL (USA ONLY)
In the event that you are not completely satisfied, we will be happy to accept your prompt return (see return policy above). To ensure proper handling of your order, be sure to do the following:
- Complete the return slip that arrived with your order in its entirety. You may use the pre-paid UPS shipping label enclosed in your order. If you choose to use the pre-paid label, you will be charged $4. You are also free to use your own mail carrier to complete your return. If mailing via a method other than the pre-paid UPS shipping label enclosed in your original order, make sure to add delivery insurance and keep the tracking information until your return has been processed.
- Retain a copy of your receipt for your records until the transaction has been completed.
- Pack and drop off your merchandise at a mailing center and keep the tracking information until your return has been processed.
- Please ship products purchased online to the address below:
ATTN: HENRI BENDEL RETURNS
350 OMEGA PARKWAY
SHEPHERDSVILLE, KY 40165
Online orders returned via mail will be processed within approximately 14-21 business days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
We will do our best to process all returns, however, there may be outstanding cases where we may not be able to offer a refund if the merchandise does not meet return policy requirements. Shipping and handling charges for returned merchandise are nonrefundable unless we have made a shipping error.
HOW TO RETURN A SHOPRUNNER PURCHASE BY MAIL
For items shipped via ShopRunner, customers will need to return items with ShopRunner return label to receive free returns. To obtain your pre-paid return label simply sign in to the My Account section on www.shoprunner.com. ShopRunner members need to follow the retailer's return policies and instructions. Next to each eligible order there is a link to generate a pre-paid return label. Print the label, affix it to your return packaging and follow the rest of the retailer's return instructions. Please remember that only items shipped via ShopRunner are eligible for free returns. If you purchase a non-ShopRunner eligible item from a participating retailer or if you purchase items from any ShopRunner participating retailer prior to joining ShopRunner, you will not be able to obtain a pre-paid return label from us. Please note that ShopRunner free return service does not apply to Aeropost members.
HOW TO RETURN/EXCHANGE AN ONLINE PURCHASE IN-STORE
Online purchases may also be returned at any Henri Bendel store location. Please visit our STORE LOCATIONS page for a complete listing of our stores. Please bring with you a copy of the Pack Sheet for all in store returns or exchanges. If the item was a gift, a copy of the Pack Sheet will be requested. PayPal orders returned in stores are eligible for store credit or exchange only. PayPal orders purchased online must be returned via mail in order to receive a full refund to your PayPal account.
HOW TO RETURN AN INTERNATIONAL PURCHASE
For all inquiries on International orders, please click here.
You may purchase gift cards online in increments of $25, $50, $75 and $100. Gift cards are shipped in our Signature Brown & White hatbox to the shipping address provided. Gift card shipping fees are determined by the shipping method selected at checkout. If you wish to purchase gift cards in any other amount, please contact our Customer Care department by phone at 1-800-HBENDEL (1-800-423-6335) or by email atto place an order. Event Registration Gift Card prices are fixed based on event registration amount. You are encouraged to use your Event Registration Gift Card during event hours, but it does not expire. If you have any questions about your purchase, e-mail or call 1-800-HBENDEL (1-800-423-6335) TDD/TTY: 1-877-215-5245. Please refer to your order number when calling or emailing. TERMS AND CONDITIONS APPLY TO GIFT CARDS.
Gift cards are issued by Henri Bendel and are redeemable for merchandise only at Henri Bendel stores and henribendel.com and will only be redeemed for cash if the total gift card balance is less than $10. Your gift card may not be used for payment on any credit card account, to purchase another gift card or toward previously purchased merchandise. If your card is lost, stolen or destroyed, Henri Bendel may replace it if you provide the card number. Replacement value will be the value of the card at the time Henri Bendel receives your report of loss, theft or unauthorized use. Your card carries no expiration date. Under new federal law gift card amounts cannot exceed $2,000 per card. No more than $10,000 worth of gift cards can be issued in the same day to any one person. Gift cards are not returnable or refundable. All gift cards are final sale.
USING A PROMOTIONAL CODE
In order to take advantage of a Henri Bendel promotion, you must enter the promotional code in the space provided on the Checkout page and click the “Apply” button. Promotional codes are case sensitive. The value of the promotion will either be applied to your order subtotal, or to will appear on each discounted item in your cart.
Full-priced merchandise must total the order minimum required to qualify for the promotion prior to the application of taxes and fees. Free shipping offers are valid on ground shipments anywhere in the 48 contiguous United States. Gift cards, gift wrap, Monogram & Embroidery fees, shipping & handling and taxes do not qualify toward offer eligibility. Offer subject to adjustment due to returns, cancellations and exchanges. Price adjustments on previously purchased merchandise are not available. Offers valid on full-priced merchandise only unless otherwise indicated. Limit of one promotional code per order. Discount cannot be combined with any other offer. Not valid on store purchases unless otherwise indicated. Offers may be modified or discontinued at any time without notice. Excludes sale, beauty items, gift cards, the Martini Trunk, and individual merchandise priced over $5,000 unless otherwise indicated.
Sales tax will be added to orders shipping to the following states where we have Henri Bendel store locations: California, Florida, Georgia, Illinois, Kentucky, Michigan, New Jersey, New York, Nevada, Ohio, Pennsylvania, Texas and Virginia. Sales tax will be collected on applicable items in these states by shipping address and jurisdiction. Please note that tax calculations are based on the state of the shipping address on your order. Shipments to any other state will not include tax.
EMAIL SIGN UP 15% OFF AND FREE SHIPPING POLICY
Enter your unique promotion code at checkout to redeem. Offer valid on full-priced merchandise only. Offer subject to adjustment due to returns, cancellations and exchanges. Price adjustments on previously purchased merchandise are not available. Discount cannot be combined with any other offer.
Free shipping available on ground shipping orders within the contiguous US. Some restrictions apply. Merchandise must total order minimum of $50.00 prior to taxes and fees. Gift cards, gift box fees, shipping & handling and taxes do not qualify toward offer eligibility. Offer subject to adjustment due to returns, cancellations and exchanges. Price adjustments on previously purchased merchandise are not available. Discount cannot be combined with any other offer. Offer may be modified or discontinued at any time without notice.