- What personal information is collected at our Web site, and how is it used?
- How does this site interact with third-party Web sites and content?
- What information do we share with third parties and our sister brands (or what information may they access because of the services they provide to us)?
- What choices do you have over how your information is used?
- What is the policy for visitors from outside the U.S.?
- How do you update your personal information?
- How do we address children's privacy?
- How do we secure your information on our site?
- Whom may you contact with questions or concerns?
- Who administers this policy?
- When was this policy last updated?
What personal information is collected at our Web site, and how is it used?
Information Collected Directly from You and Others through this Site
We collect personal information directly from you to do all the things typically associated with Web sites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, responses to survey questions and sizing information.
This information is collected at various places: for instance, when you check out with your online order; subscribe to catalogs and email offers; participate in surveys; enter contests or sweepstakes; or interact with special-event or program offers.
We collect information about you. And, when you provide it, we collect information about those you know. For example, we collect your gift recipient's contact information to process your gift orders. We may use this information to do things like:
- process your online orders;
- provide information so our personal shopper can assist you;
- open an online account at your request;
- personalize your online experience with content and offers that are tailored to your interests;
- provide customer service, whether it's responding to a request or following up on an order;
- include you in surveys and contests;
- facilitate networks of online social activity centered around our products and services;
- improve our website, improve the manner in which offers are made on our website, improve purchase decisions of our visitors and improve the interactions visitors have with our website;
- enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment; and
- market our products and services.
Information We Observe or Collect through Technology
- Navigational Information
When you visit this Web site, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information is largely anonymous in the sense that it doesn't contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it.
- Cookies and Clear .gif files
To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that's stored by your Web browser on your computer. It's used to do things like see how you navigate our Web site, what you click on, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and personalize offers to you based on your unique tastes and purchase history.
We also use clear .gif files (also known as a Web beacon or Web bug) on our Web site and in our emails. A clear gif is a nearly invisible pixel-sized graphic image on a Web page, Web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time our Web site or email in question is viewed. Clear .gif files in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.
Information Others Observe or Collect through Technology
Third-party service providers help us provide certain features on our site and analyze our visitor's site and purchase preferences. They may also help us deliver ads to you about our products through banner ads when you visit other web sites (often referred to as "online network advertising"). The following provides more information about these service providers and the choices you have with respect to their services.
We use third-party services to provide certain features on our Web site. These third parties use some or all of the technologies described in Information We Observe or Collect Through Technology to provide these features.
We contract with third-party analytics companies to better understand your use of our Web site, and Web capabilities like embeddable widgets. These third parties may serve surveys to determine satisfaction with the Web site and then tie the responses to actual behavior on the Web site, which will allow us to improve our Web site and Web capabilities. They accomplish this by using some or all of the technologies described in Information We Observe or Collect Through Technology.
How does this site interact with third-party Web sites and content?
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We don't endorse or generally have any affiliation with these third parties. And we don't control and aren't responsible for their Web practices. Whether the third-party content appears within our Web environment (like a map frame), or you leave our Web site for another site to view it, those service provider's terms, conditions, and privacy policies govern your online experience (unless there's a conspicuously posted statement that says otherwise). Please view their terms of service and privacy policies if you have any question about their practices.
Here's a partial list of the sites or content of these third parties:
- Interactive Maps
We may facilitate easy access to the online maps of content providers like Google, Microsoft, and Yahoo! There you can get quick location, driving, and contact information for our stores.
- Sweepstakes, Contests, and Survey Sites
- Social Networking or Other User-Generated-Content Sites, and Other Websites
What information do we share with third parties and our sister brands (or what information may they access because of the services they provide to us)?
Our Sister Brands
We may also share the information described in this policy, like postal and email address, customer preferences, and purchase history within our corporate family so that our affiliates may market to you. Our affiliates include such brands as Victoria’s Secret, Victoria’s Secret Pink, Bath & Body Works, C.O. Bigelow, the La Senza family of brands, and Slatkin & Co.
We use third-party "back-office" contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, monitor site activity, serve surveys and provide analysis from the surveys when combined with website use, maintain databases, administer and monitor emails, administer and send mobile messages, and provide consulting services. Contractors may also assist us in hosting microsites and mobile Web sites where you may provide personal information about you and others you know; and where they may observe information about you in the same way as described above (see What personal information is collected at our Web site, and how is it used?).
Law Enforcement and Emergency Response
We may disclose specific information about our Web-site visitors if we have a good-faith belief that it's necessary or authorized under the law to protect our customers, the public, or our business.
Sale, Acquisition, Merger, or Other Reorganization
In the event we sell or transfer all or a portion of our business assets, including a brand or line of business, or acquire another business entity or are involved in a corporate reorganization or other change of control, consumer information may be shared and may be one of the business assets that is transferred as part of the transaction.
What choices do you have over how your information is used?
If you make an online purchase or sign up to receive email, you may receive Henri Bendel email. You may stop future delivery of these emails by following the removal instructions located at the bottom of each commercial email or by completing the removal from email form http://ebm.cheetahmail.com/r/regf2?a=0&aid=2088639758&n=3 Opting out of any of these emails will not stop operational or transactional messages such as email confirmations of your online orders, or customer service communications from Henri Bendel. We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we'll share your email address with the specific third party in question. Please review their privacy policies to see how they treat your personal information.
If you've signed up for mobile text messaging offers but later decide you no longer wish to receive offers from us, simply follow the opt-out instructions included in the mobile message.
Postal Mail: Catalogs
If you would like to change your address or reduce your Henri Bendel Catalog mailings, please update your address in the My Account section. If you no longer wish to receive our catalogues, please call 1 (800) HBENDEL.
Cookies, Clear Gifs, and Online Network Advertising
If you don't want your contact and purchase information shared between our affiliates (such as Victoria’s Secret, Victoria’s Secret Pink, Bath & Body Works, C.O. Bigelow, the La Senza family of brands, and Slatkin & Co.), please call 1 (800) HBENDEL and request not to have your information shared.
What is the policy for visitors from outside the U.S.?
How do you update your personal information?
We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing- and shipping-related information, and other account information, by emailing us at Support@Henribendel.com.
How do we address children's privacy?
We do not knowingly collect or maintain information provided by children under the age of 13.
How do we secure your information on our site?
This Web site has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information while it’s being transmitted over the Internet. This site accepts orders only from Web browsers that permit communication through SSL technology — for example, Internet Explorer (version 6.0 or higher), Firefox (version 3.0 or higher), Safari (version 4 or higher), Chrome (version 2 or higher), and AOL (version 9 or higher).
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
Whom may you contact with questions or concerns?
Who administers this policy?
Our Associate Vice President (AVP) of Legal and Compliance Services administers this policy. You may write to this person at:
Legal & Compliance Services
L Brands, Inc.
3 Limited Parkway
Columbus, OH 43230
When was this policy last updated?
This Privacy Statement is effective April, 2012.