• HOW TO SHOP ONLINE
• ITEM AVAILABILITY
• PAYMENT METHODS
• SALES TAX
• SIZE CHART
• PRIVACY POLICY
• SHIPPING & HANDLING
• SHIPPING OPTIONS
• FAQ
• RETURNS, REFUNDS & EXCHANGES
• GIFTS
• CONCIERGE
• CONTACT US

• To add items to your Bendel Bag, click on “Add to my Bendel Bag” on the details page of the item you would like to purchase.
• To change the quantity of items in your Bendel Bag, change the number in the box under “Quantity” column and click “Update my Bendel Bag.”

• Provide the city, state, and zip code information where you would like us to ship your order. Please spell out the city name. Abbreviations and misspellings can result in errors.
• If the address you have entered is the same as the credit card billing address, please check the box labeled “Use this address as my billing address.”
• If you are sending a gift, please fill out the recipient’s shipping address. Please view the Gifts section for further information.
• You may edit the shipping address while at this step in the checkout process.

• After entering the shipping address, you may select your shipment method for your order.
• Charges will be applied depending on your shipment method selection.
• If you are sending a gift, please check the box marked “This order is a gift”. Gift receipts without the price will be included.
• You may also add a personalized message to the gift order. The message can be up to 100 characters.

• Enter your credit card information and the expiration date.
• Be sure to check that your information is correct.
• To change the order information, you may go back to previous steps by clicking on the steps displayed on the top of the ordering pages.
• Once your order is submitted, an order confirmation page and order number will appear on your screen.
• You will also receive a confirmation email when your transaction is accepted.
• You will receive an additional email when your order has been shipped.
• This email will provide the FedEx or UPS tracking number.
• Please keep all transaction emails for your records.

• Standard Ground Delivery (continental U.S. only) – $12.00

• 2nd Day Air (Includes continental U.S., Alaska, Hawaii, and Puerto Rico): – $18.00

• Overnight Delivery (Includes continental U.S., Alaska, Hawaii, and Puerto Rico) – $26.00

• Fedex International Priority (Japan only) – $100.00

Orders shipped to Japan usually arrive within 14-21 business days (excluding Holidays). Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Henri Bendel ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.

• Shipping to P.O. Box addresses At this time we do not ship to P.O. Box (Post Office Box) addresses. We apologize for any inconvenience.

• Certain items are restricted to Standard Ground Delivery.

• Shipping schedule Online orders and orders made through the Concierge are shipped Monday – Friday (excluding holidays).

• International shipping is available for Japan and Puerto Rico. If you would like an order shipped to a Country not mentioned above, please contact the Concierge. Please see our “Shipping Options” for International shipping costs.

• How do I track my order?

You will receive a confirmation email once your order has been successfully processed. Your confirmation email will include the tracking number for your package. You may check the status of your order by contacting your shipping provider, fedex or ups.

• How do I modify my order?

If at any time you would like to modify your online order, please contact Customer Service at 1.800.HBENDEL Monday – Friday (except Holidays) between the hours of 9:00AM – 5:00PM EST. We will make every effort to accommodate your request. You may return the items purchased if your order has already been shipped. Please see the Return and Refund Policies listed below.

• How do I cancel my order?

If you would like to cancel your online order, please contact Customer Service at 1.800.HBENDEL Monday – Friday (except Holidays) between the hours of 9:00AM – 5:00PM EST. We will make every effort to accommodate your request.

• Can I ship to multiple locations?

At this time we do not ship orders placed online to multiple locations. Please contact the Concierge to place orders that you would like us to ship to multiple locations.

• If you would like to return an item(s) that you have purchased please contact the Customer Service department at 1.800.HBENDEL Monday – Friday (except Holidays) between the hours of 9:00AM – 5:00PM EST. All sales are final on food, open cosmetics, & final sale items. You may return items unworn and unaltered merchandise with price tickets attached. Items must be returned within 30 days of purchase with the original receipt.

• If someone has sent you a gift from HenriBendel.com and you would like to return the item, please contact Customer Service at 1.800.HBENDEL Monday – Friday (except Holidays) between the hours of 9:00AM – 5:00PM EST. You may return the item purchased with the gift receipt, and you will be issued store credit for the original selling price. Without a receipt, the store credit will be issued for the current selling price. At this time, store credit may not be redeemed online but may be used in our stores.

• You may exchange items purchased online in our stores. We will make every effort to accommodate your request the best we can.

• You can purchase Gift Cards online, please view the Gift Cards section for further information. At this time, Gift Cards can not be redeemed online. We will be adding this feature soon

• All orders will be beautifully gift wrapped with our signature brown and white stripe packaging, free of charge. If you are sending a gift, check the box on the “Shipping Options” page. We will take off all price tags on the item(s) that will be shipped.

• You may also create a personalized message on the “Shipping Options” page. The message can be up to 100 characters. Your message will be delivered along with your shipment.

• All gift orders will be sent with a gift receipt.

• The Concierge Service was created to meet all your shopping needs, and to deliver in-depth and personalized styling advice. The Concierge Service is available to answer all your questions about the products we carry.

• It’s simple! To place an order, email the Concierge. The Concierge will answer your questions, and place your order.

• Web Inquiries & Customer Service
  phone: 1.800.HBENDEL (1.800.423.6335)
  email: contact@henribendel.com
  
• Concierge:
  email: concierge@henribendel.com
  
• HB Happenings:
  email: happenings@henribendel.com
  
• Careers
  email: jobs@henribendel.com
  
• Henri Bendel Flagship Location:
  712 Fifth Avenue
  New York, NY 10019
  phone: 1.212.247.1100
  
• Henri Bendel Easton Location:
  4120 The Strand
  Columbus, OH 43219
  phone: 1.614.478.9013
  
• Corporate Office:
  Henri Bendel Inc.
  666 Fifth Avenue, 4th Floor
  New York, NY 10103